Tasks:
- Lead the team of Content Designers and eLearning Specialists to ensure high quality delivery of training and knowledge materials to the Frontline
- Map out and align content plans for complex projects together with key stakeholders
- Work to ensure Content Experience is understood and supported by the operations through high-quality work, a pragmatic viewpoint and a collaborative approach, as well as clear KPI achievements
- Secure a strong relationship with Frontline Training to ensure content design deliverables meet business need (in time and delivery method) and support a smooth delivery of classroom training where needed
- Build sustainable, lasting relationships with Agencies through clear briefings, expectation management and timeline alignment
- Lead by example: Own the development and implementation of content from start to finish: working with product/project managers on content requests, Communications Specialists on related News articles, Instructional Designers on development of digital training materials and Trainers to ensure accurate and consistent delivery
Requirements:
- University degree in Communication / Media
- +3 years in a leadership position or similar
- An ability to achieve in cross-functional projects
- Clear and demonstrated strength in Stakeholder- and Project Management
- Ability to write concise, easy to read texts, “scripts”, as well as translate technical information into digestible content
- Agent experience and/or didactical/communications understanding an advantage
- English/German, any other additional language an advantage