The customer’s ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions. This role is part of the Customer Experience Strategy & Activation team of the CE&E, IMI organization – a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design. The Congress Activation Director will drive and support content and channels within the Touch points of Congresses.

  • ID: 35343
  • Employment type: Temporary via nemensis ag
  • Duration: asap – 31.03.2024
  • Salary: CHF 73 – 90.- / h gross
  • Remote work: max. 2 days per week possible

Your responsibilities:

  • Take build kit developed by global teams for congresses and map into a clear touch point journey for major congresses within IMI.
  • Drive Clarity on the objective of the congress, and target customer type.
  • Work with Customer Experience Design Director (agency) for Congresses to deliver content ready for the Congress, agreed within the Experience plan, on budget and time.
  • Work with other channel leads and Engagement leads to ensure channel optimization content delivered via the content hub.
  • Align with the core congress team on congress specific deliverables with Cx Directors.
  • Review of all planned congress assets in accordance with applicable laws, industry codes, compliances, and Novartis guidelines.
  • Finalize and internally share the congress insights derived from impact metrics along with Medical Society report, final SEC summary, social media listening, final EEE report, MSL insights, CI.
  • Execute and define congress tactics and manage virtual presence (with Cx content hub support).
  • Execute defined congress tactics and oversee in-person presence (with contexts support).

Your profile:

  • 10 years experience related to Congress activation, including interactions pre, during and post congress.
  • Exceptional understanding on how to drive Cx at congresses.
  • Marketing / Agency experience.
  • Able to navigate and lead large teams through ambiguity.
  • Embraces a collaborative approach; thrives working closely with research, content, and data specialists to build customer centric engagement solutions.
  • Able to manage a high degree of complexity, tasks, and interdependencies within timelines.
  • Able to balance strategy and execution.
  • Able to drive and influence change across a complex environment.
  • Able to influence senior stakeholders.

Contact:

Nicolas Gerster, +41 61 205 98 69, Write an email